.card { background: var(--panel); border-radius: var(--radius-md); box-shadow: var(--shadow); }
.card-body { padding: 20px; }
.card h3 { font-size: 16px; font-weight: 600; margin-bottom: 12px; }
.btn {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 8px 16px; border: 1px solid var(--line); border-radius: var(--radius-sm);
  background: var(--panel); color: var(--text); font-size: 14px; cursor: pointer;
  transition: all var(--transition); text-decoration: none;
}
.btn:hover { background: var(--panel-soft); border-color: var(--line-strong); }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }
.btn-primary { background: var(--accent); color: #fff; border-color: var(--accent); }
.btn-primary:hover { background: var(--accent-hover); }
.btn-danger { color: var(--danger); border-color: var(--danger-soft); }
.btn-danger:hover { background: var(--danger-soft); }
.btn-sm { padding: 4px 10px; font-size: 12px; }
.form-input, .form-select {
  padding: 8px 12px; border: 1px solid var(--line); border-radius: var(--radius-sm);
  font-size: 14px; background: var(--panel); color: var(--text); width: 100%;
}
.form-input:focus, .form-select:focus { outline: none; border-color: var(--accent); }
.form-group { margin-bottom: 12px; }
.form-group label { display: block; font-size: 13px; font-weight: 500; margin-bottom: 4px; color: var(--text-secondary); }
.table { width: 100%; border-collapse: collapse; }
.table th, .table td { padding: 10px 12px; text-align: left; border-bottom: 1px solid var(--line); font-size: 14px; }
.table th { font-weight: 600; color: var(--text-secondary); font-size: 12px; text-transform: uppercase; }
.table tr:hover { background: var(--panel-soft); }
.badge {
  display: inline-block; padding: 2px 8px; border-radius: 10px; font-size: 11px; font-weight: 500;
}
.badge-success { background: var(--success-soft); color: var(--success); }
.badge-warning { background: var(--warning-soft); color: var(--warning); }
.badge-danger { background: var(--danger-soft); color: var(--danger); }
.badge-secondary { background: var(--panel-soft); color: var(--muted); }
.list-group { display: flex; flex-direction: column; gap: 4px; }
.list-group-item {
  padding: 10px 12px; border-radius: var(--radius-sm); cursor: pointer;
  background: var(--panel-soft); transition: background var(--transition);
}
.list-group-item:hover { background: var(--accent-soft); }
.list-group-item.active { background: var(--accent-soft); border-left: 3px solid var(--accent); }
.toast-container {
  position: fixed; top: 16px; right: 16px; z-index: 1000;
  display: flex; flex-direction: column; gap: 8px;
}
.toast {
  padding: 12px 16px; border-radius: var(--radius-sm); background: var(--panel);
  box-shadow: var(--shadow-md); display: flex; align-items: center; gap: 8px;
  min-width: 200px; max-width: 400px; animation: slideIn 0.3s ease;
}
@keyframes slideIn { from { transform: translateX(100%); opacity: 0; } to { transform: translateX(0); opacity: 1; } }
.toast-success { border-left: 3px solid var(--success); }
.toast-error { border-left: 3px solid var(--danger); }
.toast-warning { border-left: 3px solid var(--warning); }
.toast-close { margin-left: auto; background: none; border: none; cursor: pointer; font-size: 16px; opacity: 0.5; }
.modal-backdrop {
  position: fixed; inset: 0; background: rgba(0,0,0,0.5); z-index: 999;
  display: flex; align-items: center; justify-content: center;
}
.modal-card { background: var(--panel); border-radius: var(--radius-lg); padding: 24px; max-width: 480px; width: 90%; }
.modal-danger { border-top: 4px solid var(--danger); }
.filter-bar { display: flex; gap: 8px; margin: 12px 0; flex-wrap: wrap; align-items: center; }

/* 客服工作台 */
.cs-conv-item { padding: 10px 12px; border-bottom: 1px solid var(--line); cursor: pointer; }
.cs-conv-item:hover { background: var(--accent-soft); }
.cs-msg { max-width: 82%; padding: 8px 12px; border-radius: 12px; font-size: 14px; line-height: 1.6; white-space: pre-wrap; word-break: break-word; }
.cs-msg.visitor { align-self: flex-end; background: rgba(34,211,238,.16); border: 1px solid rgba(34,211,238,.3); }
.cs-msg.ai, .cs-msg.operator { align-self: flex-start; background: rgba(20,30,58,.7); border: 1px solid var(--line); }